Since our launch back in 1998, client reviews of Etax have been our most valuable resource.
Reviews help us to continue to evolve and improve our online tax return, in line with our clients needs – and wishes. Reviews of Etax also help us to fine tune our processes and, most importantly, our service to clients each year.
As a consequence, we take Etax reviews very seriously and feel both appreciative and humbled by the thousands of people who take the time to write to us or about us on 3rd party review sites every year.
To you all, we’d like to say a huge thank you for taking the time to tell us what you think.
Recent client surveys have provided the following stats:
To read real reviews of Etax, select one of the four feedback platforms below:
Etax Reviews via Email
“Thanks for your email and more importantly the efficiency and professional manner in which you completed my 2013 income tax return. It has always been comforting and a pleasure to do business with you over the past 8 years. Look forward to hearing from you and doing my returns with you in the years ahead.”
“I just wish to pass on a HUGE thank you for the professional and extremely prompt service you have provided yet again. Your service is simple and easy to use and in my case resulted in a return significantly larger than my initial submission.”
“Thank you so much for your thorough and extremely efficient service. Both my wife Shannon and I are quite impressed which is why we continue to use Etax each year. We have also recommended your services to friends and family due to the outstanding experiences we have had using your service. Keep up the good work!”
George Richard, WA:
“I’m speechless at your efficiency. The return is already sitting in my bank account. I’ve never had so much back from the ATO. I’ll come to you again next year and will recommend you to my friends!”
“I’d like to say a big THANK YOU to your team in processing my tax return so quickly and efficiently. I was most impressed with your constant communication and I admire that, also your website is user friendly. I’ll most definitely recommend your services. Once again, thank you so much.”
Jeff C, QLD:
“A big thank you to Etax for your efficient and professional handling of my tax returns for the past few years. It is so easy to complete the return, and after a few questions to clarify any issues…return submitted….money in the bank in 8-10 days. Amazing service! May your wonderful company enjoy continuing success!”
Amy Fletcher, NSW:
“Thank you so much, very pleased with the service and promptness of my return being done. Thanks so much again!”
Etax Reviews on Facebook
“So surprised with the quick and easy process, not to mention the surprise email I got informing me of the extra $2,200 ETAX had got me on my return! Less than 2 weeks later and it’s been deposited in my account. Flawless process, one happy customer!”
“Such an awesome and easy way to do the horrible tax process! Accountants are quick and effecient and I recommended them to my friends and family. 5 stars!!!”
Paul, Dundas Valley, NSW:
“I have just used your etax service for the first time and am really happy with the quick service, support and results. Thank you so much, will certainly use again and recommend to friends.”
Rhys, Bunbury, WA:
“Lovely. Thanks Guys, It’s a good service you have here for people of my age and income for whom an Attorney or Accountant is not the optimal way to Operate, Thanks again.”
Florence, Kirwan, QLD:
“Thank you very much for your help; it made everything very painless, and I will recommend doing their tax via Etax to my friends; I am very satisfied with the results. I hope I have provided all the information you needed, and that everything will go well.”
“Very much appreciate this fast and efficient service that your company provides!!! Pleasure doing business with you!!!”
Rainer, Wayville, SA:
“Many thanks for your advice…I’m very happy with your service and appreciate the ease and convenience of doing my tax return through you.”
Imogen, Kingston, ACT:
“Thanks so much for all your help you have been fantastic and I will be sure to use ETAX for all my future returns.”
Are those reviews of Etax real?
Yes! Survey results and all reviews of Etax are from actual submissions by Etax clients. The ACCC allows only genuine, factual reviews and ratings to be published by businesses in Australia; Etax is 100 per cent Australian and we follow this requirement very carefully.
On sites like Facebook there’s honesty and transparency in the reviews system. Businesses cannot edit Facebook reviews or post fake reviews. Etax reviews on Facebook are a big encouragement to our team!
Trust Pilot is another review site that shows verified Etax reviews from real people.
Some “independent” product review sites are misleading (or worse) for Australian consumers. They encourage anonymous reviews and they don’t care if a reviewer actually used a product or service. Reviews on those sites can often be fake and we do not publish reviews from those sites.
(Interestingly, some Australian product review websites charge businesses a fee to reply to reviews. And they sell reviewers’ data – your data – to other companies for “targeted digital marketing”. Just Google your favourite online review site’s name plus the words ‘targeted marketing’ and see what you discover.)
All of the Etax reviews, comments and ratings that we publish are from verified users of etax.com.au. We review survey methods and results annually together with independent ISO9001 quality assurance auditors.
Every year, Etax uses survey feedback to improve our online tax return and improve our tax agent services.