Customer reviews point to Etax as the top-rated tax agent in Australia
Hands-down, Etax collects more customer reviews and ratings than any other tax agent.
But reviews of Etax are not just about saying “Etax is great”. Reviews help us to improve the online tax return every year, based on suggestions and requests from real Etax users. Reviews of Etax also help us to fine-tune our systems and, most importantly, improve our service and support, non-stop.
That’s why the teams at Etax take reviews very seriously. We’re humbled by the comments thousands of people take the time to write to us or to post on review websites. But also, we’re always ready to work on a new idea or request!
To everyone who posted a review of Etax, sent a suggestion or answered our survey, we’d like to say a huge THANK YOU for taking the time to tell us what you think.
Etax Client Feedback Survey
Reviews of Etax at the top review sites:
This has been the most help i have ever received Thankyou
I am still very new to this and freak out about putting things in correctly . But this helps me in every stage. You make me feel confident in what i am doing.
Lisa Warwick South East Queensland, QLD
Etax has made doing tax return very quick and stress free. I will recommend you service to my friends and family. My inquiry was answered promptly and in terms that I could understsnd. Thank you
Tatjana Duno Metropolitan Adelaide, SA
Fast, simple, value for money as always
5th straight Tax return in a row with fast and accurate completion, expert on-line advice even after hours on weekends! Thoroughly recommended yet again. Exceptional value and simple, easy to navigate website.
Very easy to use, Etax help with any query straight away, they are fast, professional, and make doing my tax easy. I would recommend them to any one who doesn’t have time to get to the accountants office during normal working hours – actually to everyone!
Easy and simple
Very quick, pre-filled and informative. Way easier than using ato online and could do it by the comfort of my own home. Thank you very much etax, for making life a little easier
Haylee Metropolitan Adelaide, SA
Easy to follow
I find that doing my tax this way is easy and quick with no hassles. It is convenient and I am confident that any mistakes made by me are picked up before my finished return is presented to the Tax Office.
Quite happy with the outcome great work Etax I didn’t expect too get such a good return I’m quite happy with it thanks again I will definitely be doing my tax with you guys again :)
Tax return wizzards
Simple, easy & uncomplicated way of doing your tax return. Privacy safe and secure. They ensure and provide fast and accurate returns. I have been using ETax for many years now will continue doing so.
Flogger. 42 South East Queensland, QLD
I have been using Etax for a few years now. Filling in tax-return application forms can be stressful and confusing!!! I found Etax to be helpful and easy to use. The accountants are always trying their best to get the best return for you. The chat dialogue box is a wonderful tool to use if you have any questions and response is usually quite quick.
Incredibly user friendly service!!! Saves a lot of time and stress.
Ari Sydney, NSW
Easy and great doing my tax return with etax have no trouble with any questions and they have your tax details for you which your employer’s don’t send you .Can recommend Etax to any one.
John Bauer Hunter Region, NSW
Best I have known so far
Awesome team. Easy to use online system, friendly and supportive team with quick responses if you need any help.
Their fee is very reasonable. Highly recommended. I will be using them every year for my tax return.
Sanjay S. Greater Melbourne (Inner), VIC
Super Easy Way to Go
I found the format very easy to follow . Made the process of doing a Tax return so much more enjoyable. An affordable price too. Its always good to know that someone qualified is going to check the return to save any problems with the ATO.
Stephen R.Hobart, TAS
Been with these guys since I started even working as a wee lad. Very professional, quick and easy service. Highly recommended to those who hate muck about with paper work and stress. Also super handy that they just charge by taking some from your return as it lodges so you don’t even have to stress about looking for a bill in the mail. Please, keep up the good work guys! Your efforts are appreciated.
These people are awesome. My Australian Visa status changed partway through the year, etax picked up on this and called me at work. They made a few changes and I went from owing to getting a refund. What absolute beauties to deal with!
Every year it’s been extremely easy to use this service. Etax is very responsive, thorough, and helpful! I’m especially pleased that this year 90% of my information was already entered, skipping the need for me to locate and peruse my Private Health Fund statement, interest statement, PAYG, and more. Absolutely a breeze!
8 years ago they were easy to use… NOW… they are amazing!
My husband and I have used Etax every year, getting more intuitive and practical – always very helpful. Trustworthy AAA+ and take the hassle out of the tax return process! My husband just completed his return in 13 minutes. New Record!
Honestly, this is the best customer experience I have ever received.
The platform is very easy to understand. Customer service are fast to review the claims and come back to request further information if required.
Etax have made it so much easier to lodge, the online videos embedded in their site enable the customer to learn as they taken through the streamlined process.
The whole Etax team deserve national recognition.
After setting up for the first time, future tax returns are a breeze. Pre-populated with previously used data (employment, health fund, personal details etc) and provides suggestions for items which can be claimed based on previous returns and assessments. All done from the comfort of my armchair in front of the heater.
This is my 2nd year using Etax. The site is easy to navigate and they are always happy to answer any questions. They were very patient with my lack of having everything I needed for them. And beside all this they got me a great return which I couldnt have done myself through MyGov. Hope they will have me back next year (and I will endeavour to have everything ready for them 😊)
Excellent accountants with super fast service. Accountants were able to find couple of hundred extra for my return. Highly recommended.
I have used Etax for a number of years and have been very pleased with the service. I recently submitted my return only to receive a message that after review by Etax Accountants, it was further increased by approx $1500. Etax Accountants are awesome!
Gwenyth Eve Todd Huxtable
My first time filing a tax return in Australia was made very easy by Etax accountants. I was dreading the process but it was simple. They also got me a substantial return, which I had not expected. Very pleased!
Gwenyth Eve Todd Huxtable
The website is super easy to use.I used etax last year so some info was pre-filled, making it even quicker. 15 mins online, 1 reply to a message to clarify a couple things, lodged the next day.
After I replied to the etax query my refund increased – by just over $100.
I just tried etax for the first time. Thanks guys. It saved me from hovering around the booths at the local shopping centre this year, where generally the rush doesn’t slow down to late September. I submitted my initial tax refund estimate and by the time etax lodged it for me, the refund went up $400. Awesome communication along the way as well. Will recommend and will use again next year. Cheers.
Are those reviews of Etax “legit”?
Yes! Survey results and all reviews of Etax are from actual submissions by Etax clients. The ACCC allows only genuine, factual reviews and ratings to be published by businesses in Australia; Etax is 100 per cent Australian and we follow this requirement very carefully.
All of the Etax reviews, comments and ratings that we publish are from verified users of etax.com.au. We review survey methods and results annually together with independent ISO9001 quality assurance auditors.
Every year, Etax listens to your feedback to improve our online tax return and improve our tax agent services