Thank you to all the people who send us encouraging messages, reviews and helpful feedback. We’re passionate about showcasing Etax Accountants reviews and we constantly look for ways to improve our service. As you’ll see below, Etax reviews are great to read!
Your comments and ideas help us to make non-stop improvements at Etax.com.au – the Etax team is working constantly to make your tax return easier every year!
Etax Reviews via Email
“Thanks for your email and more importantly the efficiency and professional manner in which you completed my 2013 income tax return. It has always been comforting and a pleasure to do business with you over the past 8 years. Look forward to hearing from you and doing my returns with you in the years ahead”
“I just wish to pass on a HUGE thank you for the professional and extremely prompt service you have provided yet again. Your service is simple and easy to use and in my case resulted in a return significantly larger than my initial submission. I have recommended your services to many of my friends and my children who have also experienced the same level of satisfaction I have. A great job well done and I will have no hesitation using your services again next year and no doubt the years beyond.”
“Thank you so much for your thorough and extremely efficient service. Both my wife Shannon and I are quite impressed which is why we continue to use Etax each year. We have also recommended your services to friends and family due to the outstanding experiences we have had using your service. Keep up the good work!”
George Richard, WA:
“I’m speechless at your efficiency. The return is already sitting in my bank account. I’ve never had so much back from the ATO. I’ll come to you again next year and will recommend you to my friends!”
I’d like to say a big THANK YOU to your team in processing my tax return so quickly and efficiently. I was most impressed with your constant communication and I admire that, also your website is user friendly. I’ll most definitely recommend your services. Once again, thank you so much.
Jeff C, QLD:
“A big thank you to Etax for your efficient and professional handling of my tax returns for the past few years. It is so easy to complete the return, and after a few questions to clarify any issues…return submitted….money in the bank in 8-10 days. Amazing service! May your wonderful company enjoy continuing success!”
Amy Fletcher, NSW:
“Thank you so much, very pleased with the service and promptness of my return being done. Thanks so much again!”
Phillip Tann, SA:
“Etax Accountants have done an AWESOME job on my tax return again this year, nearly $600 more than the std govt etax program estimated. WOO!!”
Christine Cocks, Adelaide
“I would like to compliment you on the improvements you have made to your website and the process of completing my return this year. It was extremely easy to follow and the additional information at each category was a great help. I have been with your company for the past 10 years and have seen continual improvement over the years.”
“I did mine on Friday, I had a little trouble, but when I phoned up, they were extremely helpful and sorted out right away. Their professionalism was outstanding!”
“I would like to thank you for the prompt service and helpful advice. I have always used your services and will happily recommend it to others. The time and money saved through using Etax Accountants is amazing and I feel the weight lifted from my shoulders. A service that is both quick and reliable is something I will stick with forever. Thank you for the quick replies and help that I required – definitely a life-long customer.”
Chau, Jandakot WA
“This is my first year using Etax.com.au and I have to say your service is super great. Very user friendly, excellent service and everything is communicated in our daily language. I was always scared of doing my tax return but not anymore.”
Cass, Gungahlin ACT
“…thank you for doing a wonderful job on my tax return. I will be recommending your services highly and without fail – will be back again next tax-time :) Many Thanks & Kind Regards”
“These people are great with online advice..as long as you have all receipts…No better company for expertise and great returns…Pure comfort doing your Tax return at home… If I had more than two thumbs I would put them up….:) Very Happy…”
Etax Reviews on Facebook
“Thank you for a quick and painless process. It was BRILLIANT to get an email today saying that I can get a bigger refund than I originally thought! Thanks Etax!”
“Thank you Etax team! After signing and lodging my etax your accontant team checked for accuracy and further deductions so my refund estimate had a substantial increased. Found it easy and not only that but you provided fast, efficient, prompt, friendly, helpful customer service via phone and email, wil definitely be using your service nextyear onwards.”
“Thanks for being easy to lodge with and calling me straight away for any clarifications needed. Polite staff and really helpful! Cheers!”
“I really like Etax because it is easy to use, and all the information is clear. Always help on hand with a quick response to any questions.”
Joemel Delos Reyes:
“Very reliable guys! Was easy and happy with my return! Would love to win the comps too, would be a very nice wedding gift!!”
“I am so happy, really impressed with whole process and want to give my accountant a big hug lol for increasing my return, unbelievable and half the price i would pay elsewhere…i cant fault it.. plus i get to do it at home…too easy xx”
“Etax is very easy to use, convenient, and cheap. Lots of tips on deductions too!”
“I’d like to say a big thank you to Etax Accountants Pty Ltd again for the prompt and efficient processing and lodgement of my return. It was placed in my bank account exactly on time when I was informed it would be, and a confirmation email was sent to ensure I was appropriately notified. Your high quality service has been much appreciated and I will be back next year to complete my next return.”
“So surprised with the quick and easy process, not to mention the surprise email I got informing me of the extra $2,200 ETAX had got me on my return! Less than 2 weeks later and it’s been deposited in my account. Flawless process, one happy customer!”
“Such an awesome and easy way to do the horrible tax process! Accountants are quick and effecient and I recommended them to my friends and family. 5 stars!!!”
Paul, Dundas Valley NSW
“I have just used your etax service for the first time and am really happy with the quick service, support and results. Thank you so much, will certainly use again and recommend to friends.”
Luke Moffatt, Umina Beach NSW
“thank you soooooooooo much Etax.”
Rhys, Bunbury WA
“Lovely. Thanks Guys, It’s a good service you have here for people of my age and income for whom an Attorney or Accountant is not the optimal way to Operate, Thanks again.”
Florence, Kirwan QLD
“Thank you very much for your help; it made everything very painless, and I will recommend doing their tax via Etax to my friends; I am very satisfied with the results. I hope I have provided all the information you needed, and that everything will go well.”
“Very much appreciate this fast and efficient service that your company provides!!! Pleasure doing business with you!!!”
Rainer, Wayville SA
“Many thanks for your advice…I’m very happy with your service and appreciate the ease and convenience of doing my tax return through you.”
Jessica, Nolamarra WA
“Thank you very much for your services and patience. You were very helpful and I will recommend you to friends and family.”
Imogen, Kingston ACT
“Thanks so much for all your help you have been fantastic and I will be sure to use ETAX for all my future returns.”
Good News for fans of Etax.com.au:
The online tax return is improved again – easier and faster!
Easier to use, faster to finish, based on feedback from thousands of people in 2015 (including one sharp contest entrant who won $10,000 cash for her idea).
We Listen to what you have to say!
We carefully review every item of feedback we receive. Our accounting, IT and management teams work hard to make sure your feedback leads to real improvements that every client can see on Etax.com.au.
Make the tax return easier to read.”
Okay! The 2015 “Fast Etax” tax return was carefully tested with new colours and fonts to make it easier to read.
Etax 2016 will be improved even more!
Plus, the text in the return – all those labels and explanations – is re-written in simpler English (with less “ATO-speak”).
Make a mobile app that lets you do a return right on your phone plus helps you send messages and even snap photos of receipts.”
Okay! The Etax mobile app is available now for iOS and Android devices.
- Take a photo of your receipts and documents and save them right into your tax return.
- Use it year-round to save receipts and you might never miss another tax deduction!
- Send and receive “My Messages” – a secure way to exchange details with your Etax accountant.
- Do your whole tax return right on your mobile device!
Add more help icons and show me examples.”
Okay! Watch for new help icons, more Etax help videos and simple examples to help you understand your tax documents.
“Are those Etax reviews real?”
Yes! Survey results and Etax review comments are from actual submissions by Etax clients. The ACCC allows only genuine, factual reviews and ratings to be published by businesses in Australia; Etax is 100 per cent Australian and we follow this requirement very carefully.
On sites like Facebook there’s honesty and transparency in the reviews system. Businesses cannot edit Facebook reviews or post fake reviews. Etax reviews on Facebook are a big encouragement to our team!
Trust Pilot is another review site that shows verified Etax reviews from real people.
Some “independent” product review sites are misleading (or worse) for Australian consumers. They encourage anonymous reviews and they don’t care if a reviewer actually used a product or service. Reviews on those sites can often be fake and we do not publish reviews from those sites.
(Interestingly, some Australian product review websites charge businesses a fee, just so they can reply to a review. And they sell reviewers’ data – your data – to other companies for “targeted digital marketing”. Just Google your favourite online review site’s name plus the words ‘targeted marketing’ and see what you discover.)
All of the Etax reviews, comments and ratings that we publish are from verified users of etax.com.au. Survey methods and results are reviewed annually together with independent ISO9001 quality assurance auditors.
Every year, Etax uses survey feedback to improve our online tax return and improve our tax agent services.