What is Etax?
Etax is Australia’s most popular and highest-rated online tax agent. We give Australians an easy way to lodge a tax return, PLUS award-winning service and support, to get you a better tax refund. Please read on to learn a bit more about Etax…
How Etax Works
Let’s be honest: most people don’t really like doing their tax return. However, for us, tax is what we do for a living. We think it’s fun. We aim to make tax easy, and a bit more fun, for everyone in Australia.
Every Etax client has an account on our secure online tax platform.
You can just click to start a new tax return. You confirm your ID and contact details. Then Etax collects data direct from the ATO and pre-fills your return for you.
The system helps you enter details and reminds you about valuable tax deductions that are common for people like you. The system helps you to get it right, AND boost your tax refund.
Next, you just click to sign your return – then Etax people get to work.
Our friendly accountants check for any mistakes and make sure everything is ATO-compliant. They will contact you with any questions, to help maximise your tax refund and get it done right. Then a registered tax agent gives it a final check, and we lodge your return to the ATO.
Next, your tax refund is on the way to you, usually in about one week.
For you, that can all be finished in just minutes. No appointments. Just approve your return online, answer any messages from your accountant, and it’s done.
Along the way, we send reminders to help you stay on top of your taxes and avoid any ATO troubles.
Etax has very low, fair fees and delivers a top-quality tax agent service, with online convenience.
Our people do not work for the ATO. We are on your side. We help to get your taxes done right and get the tax refund you deserve.
Our Track Record
Etax has lodged millions of tax returns with the ATO. We’ve been doing this since 1998, and we know how to do it right.
Our lovely customers make us Australia’s top-rated tax agents. We’ve won CANSTAR awards for service, gold medals from the Quality Service Awards, and the top-rated tax agent award from Product Review – seven years in a row!
People at Etax
Etax employs hundreds of accountants and tax agents in Australia. It’s a true family-run Australian business, with a head office in Brisbane.
Our CPA and CA-qualified accountants and Registered Tax Agents review and check every tax return entered by clients at Etax.com.au.
Senior Accountants at Etax have high levels of training and experience; they are some of the leading individual tax specialists in Australia.
We also have an expert team of software engineers and technical specialists. They keep Etax running all day, every day, so you can access your tax return anytime.
Etax is a CPA Employer Partner
Etax is a Recognised Employer Partner with CPA Australia, a leading professional association for business and accounting professionals.
This is just one thing about Etax that shows our commitment to training and development for our people. Also, it helps our teams get extra training to build their skills and their careers.
Our Mission Statement
Etax makes tax fast and easy for Australians. We provide the best-value and best-rated tax and accounting services. We are leaders in customer service, quality, and technology. Etax is a kind, calm and professional workplace.
A Message From Our CEO
Don Griffin is our CEO and founder. He started his accounting career in regional Queensland over forty years ago, and went on to build several family-run tax accounting businesses serving people Australia-wide. Don teaches our people about a calm, kind-hearted and professional way of doing business, and that is how we do our work at Etax.
“Australian taxpayers have always sought help from a tax agent who’s looking out for their best interests – and their best tax refund. Today, people want the same things in a tax agent, but they want it online.
Shockingly, studies show that most Australians over-pay their taxes. We aim to fix that problem for our clients.
“The Etax tax agent team works year-round to make Etax.com.au the fastest and easiest way to do a tax return. I am so happy to see our teams work with passion and integrity, to deliver honest, convenient service to Australian taxpayers.”
Don helps countless people to build professional accounting careers. The businesses he leads employ over one thousand Australians every year, including hundreds of business and accounting graduates who get a start on their careers at Etax.
Australia’s Governor General awarded the Medal of the Order of Australia (OAM) to Etax CEO Don Griffin, in recognition of Don’s special contributions to the accounting profession in Australia.
Who Uses Etax?
Etax helps Australians from all walks of life complete their tax returns online.
Our clients include:
- employees and salary earners
- sole traders and freelancers
- students and apprentices
- healthcare workers
- teachers
- tradies
- rideshare and delivery drivers
- investors and property owners
- retirees
- new migrants to Australia
Whether your tax return is simple or more complex, Etax helps you get it done quickly and correctly.
Why Australians Choose Etax
Australians choose Etax because we combine real accountants with easy online technology.
With Etax, you get:
- automated Australian tax return
- online convenience
- support from qualified tax professionals, in Australia
- reminders about tax deductions you can claim
- secure ATO data pre-fill
- accountant check before lodgement
- fast online communication
- fair and transparent pricing
- confidence of using a reputable, long-running Australian tax agent
Etax makes tax easier, less stressful, and more accurate.
We have served Australians since 1998 and remain family-owned and operated in Brisbane.
Ready to get your 2026 tax refund?
It takes just a few minutes online, with live online support to help boost your refund.
About Etax Security and Privacy
As a Registered Tax Agent practice, Etax follows strict Australian tax and privacy regulations to protect client information.
We collect ATO information through secure, encrypted connections and follow Australian privacy and tax agent requirements including extra ATO software security requirements.
At Etax, you may need to answer a couple more questions about your ID and contact details. This helps keep your account secure and your details safe. For example, when you log into your Etax account, you need to complete a mobile MFA security code to access your account. This protects you!
Here’s something special about Etax: Unlike a “regular” tax agent, Etax is audited every year to meet the highest industry standards, including:
- ISO 9001 Quality Systems
- ISO 27001 Data Security
What is a Tax Agent?
A Tax Agent is a special type of accountant. In Australia, only a Registered Tax Agent can prepare and lodge a tax return.
Tax Agents do more training than ordinary accountants. Australia’s Tax Practitioners Board (TPB) gives accountants a Tax Agent Registration, after they finish extensive training and testing.
Etax is a Registered Tax Agent Practice, operating since 1998. Our TPB Tax Agent Registration Number is 69399005.
Frequently Asked Questions About Etax
Yes. Etax allows Australians to complete and sign their tax return online without appointments.
Yes. Etax accountants review your return, check deductions, and help you claim tax deductions correctly. That helps you get the best possible tax refund, without running afoul of the ATO. This is different to other lodgement methods like myTax, where you are completely on your own.
Most clients receive their refund within about a week after lodgement, depending on ATO processing times.
Yes. Qualified accountants and registered tax agents review every return lodged through Etax. This is something special about Etax, and different to most tax agents. A registered agent checks every return we lodge. Even our front-line phone support people are university-qualified accountants.
No – Etax is on your side. Etax is a top-rated, private tax agent practice that works for you, to make tax easy, get the refund you deserve, and get it done right. Etax does not work for the ATO.
Yes. Etax is Registered by the Tax Practitioners Board, Tax Agent Registration Number 69399005.
Etax is a long-running tax agent practice, serving Australians continuously since 1998. Family owned and operated, we do not use offshore or out-sourced teams in any way. We are 100% Australian and Brisbane-based.
Etax is committed to making tax easy. That’s how we’ve earned the highest ratings and awards among all tax agents.
We maintain ISO 9001 Quality Systems and ISO 27001 Data Security standard certifications, and we’re audited to both standards every year. Importantly, Etax is a tax agent practice registered with the Tax Practitioners Board.
Etax makes tax easy, helps you get a better tax refund, and includes friendly help from tax experts. It’s like visiting a tax agent office, but it is all done online, on your schedule.
“Etax” and “Etax Accountants” are registered trade marks that belong to Etax Accountants Pty Ltd.
Whether it’s your first tax return or you have more complex tax details, Etax helps you get your tax return done with confidence.
Click to start your tax return online with Etax today.
Learn More About Etax Accountants:
- Careers at Etax
- Latest News: The ‘Tax Tips’ Blog
- Quick tour of the online tax return
- Explanation of options for doing a tax return
